Now Hiring: Client Success & Account Development Manager
This is an opportunity for a motivated, customer-focused professional to take on a broad and meaningful role within a growing technology company.
Client Success & Account Development Manager
Location: Malaysia
Company: Motorcycle Safety Solutions (MSS)
About Us
Motorcycle Safety Solutions (MSS) is an emerging mobility-safety technology company developing RideHawk™, a hardware-enabled safety platform designed to help organisations protect motorcycle riders and better understand and manage rider risk. As we expand commercial deployments in Malaysia and across ASEAN, we are looking for someone who can help us build strong customer relationships from initial discovery through deployment, adoption and account growth.
The Opportunity
This is an opportunity for a motivated, customer-focused professional to take on a broad and meaningful role within a growing technology company. You will work closely with client leadership and commercial partners / dealers to understand customer needs, support RideHawk deployments and help develop long-term business relationships.
The role combines client success, account development, channel development, customer discovery, project coordination and marketing support. You will have the opportunity to work with organisations in the public and private sectors, including fleet operators, corporations, government agencies, universities and other mobility-related stakeholders.
You will be involved in real customer conversations, pilot programmes, deployment activities and industry events. Your contribution will help shape how MSS engages with customers, brings RideHawk into practical use and develops its commercial presence across the region.
What You’ll Do
Client Success & Account Development
· Build and maintain strong, long-term relationships with Malaysian clients across B2B, B2B2C and B2G segments.
· Act as a trusted point of contact, ensuring clear communication and a positive customer experience throughout the relationship.
· Understand client needs and translate them into actionable plans for internal product, engineering and operations teams.
· Support onboarding, training, deployment coordination and ongoing customer engagement.
· Track account performance, review usage data and identify opportunities for service improvements, account expansion and deeper customer adoption.
· Prepare client documentation, reports, presentations and account updates for leadership.
Customer Discovery & Commercial / Partner Development
· Participate in customer discovery and early commercial conversations to understand client safety, operational and mobility challenges and help translate those needs into potential RideHawk deployments.
· Support the commercial process from customer discovery and pilot development through proposal, deployment and account expansion.
· Work with leadership and commercial partners to develop client presentations, proposals, pilot plans and account-growth opportunities.
· Assist with RFP responses, customer workshops and the preparation of materials for prospective and existing clients.
· Help identify and develop new customer and partnership opportunities through relationship-building and market engagement.
Marketing, Events & Industry Engagement
· Represent MSS at industry events, conferences, customer workshops and trade shows, supporting demonstrations, conversations and follow-up with prospective customers and partners.
· Support development of customer-facing case studies, presentations, deployment stories and other commercial materials based on real client experience.
· Contribute to MSS marketing and communications activities by sharing customer insights, deployment experience and industry feedback.
· Attend and support MSS exhibition booths, product demonstrations and networking activities.
Cross-Functional Coordination
· Coordinate with technical teams to support hardware deployment, training and troubleshooting.
· Flag risks, challenges and operational blockers early and work with the relevant teams to resolve them.
· Help improve client success, onboarding and account management processes as the business grows.
What We’re Looking For
· Approximately 2–5 years of relevant experience in client success, account development, project coordination, business development or a related customer-facing role. We are more interested in demonstrated capability, initiative and growth potential than a specific number of years.
· Fluency in Bahasa Malaysia and strong proficiency in English, both written and verbal. Other regional languages, including Chinese, Thai or Vietnamese, are an advantage but not a requirement.
· Strong relationship-building and communication skills, with the ability to engage technical and non-technical audiences.
· Comfortable working with technology products and learning the basics of hardware, SaaS, device deployments and cloud-based platforms.
· Organised, proactive and able to manage multiple clients, projects and moving parts.
· Curious, resourceful and comfortable working in an early-stage, high-growth environment.
· Able to work both independently and collaboratively with cross-functional teams.
· Experience working with government agencies, fleet operators, insurance partners or mobility-related clients is an advantage.
· Willingness to travel for customer meetings, deployment activities and industry events.
This is not a desk-only account management role. You should be comfortable moving between customer meetings, deployment sites, presentations, data review, internal planning and industry events. The role requires initiative, adaptability and a willingness to get involved in the practical work of building a growing business.
What Makes This Role Unique
· A broader commercial opportunity: Develop experience across customer success, account development, business development and marketing, rather than being limited to a conventional account management function.
· Meaningful industry impact: Contribute to technology deployments designed to improve motorcycle rider safety and mobility outcomes.
· Hands-on exposure: Work with customers, leadership, technical teams and commercial partners from early discovery through implementation and account growth.
· Growth in an emerging company: Build the skills and experience to progress into senior client success, account development, commercial or regional management roles as MSS scales.
· A role you can help shape: Your ideas and initiative will contribute to how MSS engages customers, develops its market presence and builds its commercial processes.
Interested?
If you are a proactive, relationship-oriented professional who wants to help build something meaningful in mobility-safety technology, we would like to hear from you.
Please send your application and CV to MSS to either
Join MSS and help us turn safer mobility into a practical reality for organisations and motorcycle riders across the region.
